- Downloads & Documentation
What Browsers Does Kindling support?
Kindling supports the latest versions of Firefox, Chrome, Safari, and Opera as well as IE 11.
Note: Kindling’s commitment to user experience means keeping up with improvements in software performance, security, and functionality. As a result, as of October 2015, Kindling no longer supports the Microsoft Internet Explorer 8 browser version. As of January 2016, Kindling no longer supports the Microsoft Internet Explorer 9 and 10 browser versions, in keeping with Microsoft's end-of-life announcement regarding those browser versions.
Users are still able to access Kindling using IE 8, 9 and 10; they will not be blocked. All functionality continues to work, but as new features and functionality are built into Kindling, we do not explicitly test or fix bugs for IE 8, 9 or 10 or guarantee compatibility with those browsers.
Does Kindling Work on Mobile Devices and Tablets?
Yes, if your phone can browse the Web, you’ll have a custom-fit experience using Kindling. With our responsive design, it’s as easy as pointing your mobile Web browser to your Kindling account. From there, you can catch up on recent activity, vote, and comment on the latest ideas. You can even directly attach media from your phone, so take a picture of whatever sparked your idea!
Kindling also provides a richly tailored experience for tablet users—no app download required.
How Can I Add Kindling to the Home Screen on My Mobile Device?
On an iPhone, iPad or iPod Touch:
Open the Safari browser and navigate to your Kindling site.
Tap the “Share” button in the toolbar (the rectangle with an arrow pointing up). It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch.
Tap the “Add to Home Screen” icon.
You may customize the name for the shortcut before tapping the “Add” button.
The Kindling icon will now appear alongside other applications on your home screen.
On an Android Device:
Open the browser on your Android device and navigate to your Kindling. Press the Menu button and select Save to Bookmarks.
You may edit the label if you’d like. Click the arrow icon next to “Add to” and select Home Screen and then click “OK”.
Return to the Home screen of your Android device and you will now see an icon for Kindling.
On Windows Mobile Device:
Open Internet Explorer and navigate to your Kindling site. Press the Menu button and select “Pin to Start”.
Your Kindling shortcut has now been added to your Start menu on your Windows device.
Why Am I Missing Content in Kindling?
If you are using Internet Explorer, there is a possibility that your browser is running in “Compatibility View”. Because Compatibility View is intended for use with older websites, some Kindling content may not load properly in that mode.
You‘ll know if you are in Compatibility View by looking to the right of your address bar. The Compatibility View button looks like a sheet of paper that‘s torn through the middle.
To turn off Compatibility View, click on the highlighted blue icon. You may re-enable Compatibility View at any time by clicking the icon a second time.
I’m Not Getting Notification or Invitation Emails from Kindling. What Can I Do?
Sometimes, important emails from Kindling get blocked by email spam filters. One of the main ways to prevent these important communications from ending up in your spam folder is to add
email@example.com to your address book.
firstname.lastname@example.org is the address that all digests, invitation emails, and requests for Evaluations are sent from.
If you're still having trouble receiving email from Kindling after adding that address to your address book, check with your system administrator to make sure the emails aren‘t getting stopped a level above your inbox.
Beyond that, reach out to the Kindling support team to let us know of the difficulty. We'll do what we can to help you start receiving emails.
How Can I Use Spell Check in the Text Editors in Kindling?
Modern browsers have a built-in spell check feature which you can use when working in text editors within Kindling. Most browsers have spell check enabled by default. A web search should reveal instructions for enabling spell check with your particular setup but we’ve included details for the most popular browsers below:
To enable spell check in Google Chrome, click on the Chrome menu on the browser toolbar and select “Settings”. Next, click on “Show advanced settings”. In the Languages section, click “Languages and Input Settings”. In the Languages and Input dialog that appears, under the Languages list, choose the language you want to use and click “Use this Language”.
To enable spell check in Mozilla Firefox, click on the “Menu” button within Firefox and choose “Options”. Select the “Advanced” tab, then the “General” tab. Enable spell check by checking the box for “Check my spelling as I type”.
To enable spell check in Internet Explorer 11 in Windows 8, Open the “Settings” charm in either the Desktop or Start screen view, and then select the “Change PC Settings” button at the bottom of the charm. Select “General” from the PC Settings menu on the left side of the screen, and then scroll down to the Spelling section. Set the “Highlight Misspelled Words” slider to the “On” position.
In Internet Explorer 11 in Windows 7, click on “Tools” within Internet Explorer and then “Manage add-ons”. Now click on “Spelling Correction” option and ensure “Enable spelling correction” is checked.
In Safari, place the cursor in a text entry field within Safari. Click “Edit” on the menu bar and select “Spelling and Grammar” then “Check Spelling While Typing”. A check mark should appear next to “Check Spelling While Typing” to indicate the spell check feature is turned on.